I’ve mentioned before that I can be a little crazy when it comes to stalking an item online to get the best deal. These past two weeks, Target has been pulling on my heart strings with this dining room chair. It’s base price is $59.99 and it’s been on sale (on and off) ranging from $41.99 to $50.99. I don’t know how they choose what days to have it for sale and what days to pull it, but it changes A LOT. They also offer a 10% discount on top of the sale price, but that comes and goes as well. I’ve seen it drop to 5% on some days, and disappear entirely on others. Needless to say, to keep up–you have to work it. To add to the complexity, this deal is only available in stores, but you can only get the discount if you purchase online and select “in store pick up”. Seems simple enough–and it would be–if any one store had the number you needed available. Unfortunately, I had to make five trips to four stores in order to get all the chairs I wanted. And this was spread out over a two week period. I’d check one day and they wouldn’t be in stock–the next they would. I’d order two online and show up to the store to find out they actually only had one in stock (this happened twice). I’d learn one was in stock in a somewhat convenient location–it was one of the days the discount wasn’t in affect.
I ended up buying a total of four, though I’d like two more at some point. The first two were at the sale price of $41.99 with the 10% discount. The third was at the less good, but still fine, sale price of $50.99 plus 10% off. The last one I ordered was at the same figure but I waited a few days to pick it up. Just because I like to be thorough in everything I do; before heading out to the store that day, I checked the price online. It had dropped back to the $41.99 sale! Since your credit card isn’t run until you actually pick up the item, I thought it should be no problem to show them the new sale price on my phone and get the chair for that rate instead of what I had reserved it under. Sure enough, when I got there, the nice lady and her manager helped me out and not only gave me the sale price on the one I was picking up, but on the one I had bought earlier in the week as well! I showed them that just two days ago I had purchased the same chair at a different location for about $10 more. I came prepared with the old receipt because I know that price adjustments are usually honored in most stores if the item you purchased goes on sale within two weeks of buying it. So now both my $50.99 purchases were going to be altered to the lowest sale price I’d seen. Until…she scanned the box and told me the chair was ringing up as $17.98 instead. What on earth?! Why? I didn’t ask, I just handed her the 10% coupon I got for moving and told her I was a nut. Two chairs for less than the price of one. That’s a frugal find, my friends. More of a frugal accident, really.
I left that store incredibly satisfied. As I drove home, my excited mind wandered and started thinking about doing what I had just done with my receipt for the other two chairs I had purchased the week before. It is hard for me to accept paying double for something I know I just got for half off (well, a third of the price actually). I got home and dug through my purse, found the receipts I needed for the adjustment and decided to go to my local Target and give it a try. Pro tip: always save your receipts. For like, way longer than you think you should. Even if you are positive you won’t return the item (like I was with these chairs!). I fluctuate between doing this and not doing this and I am always, always grateful I did in times like these.
I get to the counter at Target to explain to the lady what was happening, what I did at the other location, receipt in hand as proof, and was met with immediate defiance and attitude. Everything from “we don’t do that here”, to “it’s not on sale here”, to “you don’t have the chair on you”, to “we don’t have that chair in stock”. All with a belittling and impatient tone as if I had just appalled her with my request. How unreasonable of me to assume that what one Target does at 11am, another would be able to do at 4pm the very same day! She acted as if they were some independent chain of stores–like they don’t all look identical when you walk in. I was flustered and slightly irritated but tried to keep my cool and correct some of the accusations being thrown my way. She brought over another woman, who backed her up and told me it doesn’t matter what another Target does, they couldn’t do it and that I should go back to the other location if I wanted help (despite the fact that the location that had helped me was not where either of my receipts were from). I started to gather my things when a THIRD employee came up to try to help. He was a manager and had a completely different tone–one you might expect from someone trained in customer service. Incredibly polite, understanding and a good listener. He quietly dismissed the other two and asked me to take my time in re-explaining what I needed and that he would make it happen. I guess I should add at this point I was in tears–partially because both the employees had made me feel pretty upset and partially because when someone is nice to you after you’ve been dumped on, it makes you cry more. Just me? Cool. As I was fighting back tears and trying to tell him what was going on–he interrupted me in a low tone and said “Ma’am, God is with you. You don’t need to worry about a thing because He has got your back.” I was totally blown away. Not accustomed to being in an environment where the majority of people are believers, it was pretty emotional to hear someone say that to you in public. And in a Target, no less. Then a lady with her daughter in the shopping cart walks up to me with a smile, slaps a $25 gift card into my hand and says, “This is for you. Being a new mom is really hard.” and walks away. I don’t think I even said thank you because I was so stunned. I actually think I looked her in the eye and went, “OH MY GOD” and that was it. She obviously saw my tears and that I had a baby in the stroller by me. I was grateful and incredibly humbled by the kindness and generosity of two total strangers. The manager took care of the situation and gave me the price adjustment on both chairs after I was done explaining. I should also add I got $6 off in coupons and a $15 gift card in the process for two different incidents prior to this day–the first being only one chair available instead of two, the second for a false charge on my credit card that was immediately reversed. All that money went toward the chairs.
In the end, that’s $60 a chair that I got for $18 a chair, or $72 (plus tax) spent instead of $240. I’d say it was worth the trouble, but I certainly didn’t enjoy any of it. I had to twice go to the same Target thirty minutes South of me and twice to two different ones thirty minutes North. As previously mentioned, two of those pick ups were disappointments in that I thought I was receiving two chairs and got one instead. And when I say thirty minutes, in Tennessee…that’s actually thirty miles. In LA that would be about five. Then there was the whole situation on my fifth Target outing–I was ready to run out until the manager came along. I wish I could give myself credit in saying persistence pays off, but I’m not sure that’s what it was this time around. Maybe a contributing factor, but there was more at work than what I could control. What crazy things have you done to score a good deal? Was it worth it in the end?